Last Updated 18 July 2020
From the minute you interact with us, whether over the phone, or via email, or using online forms on our webpage – we gather information about you. This is done for our analytical and informational purposes and to optimize your search and user experience. The details are explained below. If something is unclear to you at any time, or if you would like more explanation, please contact us and ask without hesitation.
1. How we collect information about our clients and visitors
2. What information we collect
3. How we use the information collected
4. Where we store information collected
5. Who we share information with
6. Accessing and updating your personal information
These are the major problems for ordinary individuals who normally need to rent a boat.
We gather information through many different channels of inquiry and communication with us.
Telephone: When calling us to get a quote or make an inquiry, we will need some basic information from you: contact details and time table requirements for your booking. We will enter the given contact details (name, email address, and phone numbers) into our booking system so we can generate and send our offer to you.
Email: Upon receiving an email inquiry, we will enter the given contact details (name, email address, and phone numbers) into our booking system so we can generate and send our offer to you.
Website: To improve the user experience on our web page, we use data analytics tools that track the pages visited, clicks and searches have taken, devices used (cell phone, tablet or computer), and source of the visit. Your identity is not saved at this point, except the city from which you are visiting. Only upon entering the information into the web page forms will we be able to connect the user with a recorded website visit. Information can be submitted through several methods.
Depending on your level of interaction with us, we will gather and store various types of information required to deliver the Service. We’ll only collect the personal information that we need in connection with the specific services you order.
The service we provide to our customers requires the collation of some personal information, principally about your identity (passport details, contact details, etc.). We are very much aware of the responsibility this carries, and so wish to offer you reassurance regarding the use of this information.
The two principal uses of your information can be divided into: – Operational requirements – Marketing
At this point, we would like to make it clear that at no point would we ever sell your personal information or pass it to a third party for the purposes of advertising. Our customer database is one of our most valuable assets, which we, therefore, protect with utter care. We may choose to send you content from a third party, which we have elected as being of interest to our customers; however, this would be via our agreed channels – such as our newsletter.
So long as you have given us permission to do so, we will also maintain contact with you via any of the means we have collected during your order(s), to inform you about our services, such as letting you know about upcoming changes or improvements. When you contact InstaQualityOnly.com, we keep a record of your communication to help solve any issues you might be facing. We may combine personal information from one service with information, including personal information, from other services.
Depending on your level of interaction with InstaQualityOnly.com, we will gather and store various types of information. To make an order with us, we will need to collect far more detailed personal information from you, both of which are required by our suppliers and us.
Some of our services, notably emails and data storage, are provided by external suppliers. These may process and store personal information on their servers in many countries around the world. They may process and store your personal information on a server located outside the country where you live.
We must share your information with certain parties so as to ensure we can provide the best possible service. We only share your information when and where necessary.
Below are explanations of why we share this information.
Staff: Your user details are managed for you by a domain administrator, an employee of our company. Your domain administrator is there to provide user support to you. You will have access to your personal details and the information in it (including your email and other data).
Your domain administrator may be able to:
– access or retain information stored
– amend the information if the order is changed
– receive your personal information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
The staff also need access to the booking information so that the booking process can be completed. The staff will also require access should a complaint be made, and a resolution is required.
Service Providers: In order for us to get a better understanding of how you use our website and services, we use third party companies. This ranges from our IT provider, analytics companies, pay per click (PPC), and Newsletter provider.
For legal reasons: On some occasions, your information must be shared with local authorities if required by law.What steps have we taken to ensure your information is safe with third parties?
Whenever you use our services, our goal is to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction.Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have agreed to us using your personal information for direct marketing purposes, you may change your mind by writing to or emailing us at info@InstaQualityOnly.com.
We will not sell your personal information to third parties unless we have your permission. We will not disclose your information unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect. By accessing this site, you signify your acceptance of these conditions.Changes
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the data protection and privacy of any information you provide while visiting such sites as this privacy statement does not cover them. You should exercise caution and look at the privacy statement applicable to each website in question.Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its content to your needs, likes, or dislikes by gathering and remembering information about your past preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to visitor needs. We use this information only for statistical analysis, and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer to do so. This may prevent you from taking full advantage of the website.Website disclaimer
The information contained in this website is for general information purposes only. InstaQualityOnly.com provides the information, and while we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related photos contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of InstaQualityOnly.com. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, InstaQualityOnly.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.